Launch 2013 Scandinavian Destinations Sustainability Index Report

Posted on May 24, 2013 by Guy Bigwood

This week ICCA Scandinavia in partnership with MCI and VisitAarhus launched the 2013 Scandinavia Destinations Sustainability Index. For the last four years we have been working to bring together the meetings industry of Norway, Iceland, Finland, Norway and Denmark to collaborate and create the world’s first ever sustainable meetings region.

As part of the project, MCI Sustainability Services researched and benchmarked the social and environmental sustainability performance of 22 cities across the five nations. This, the second  Scandinavia Destinations Sustainability Index demonstrates how the Cities, their Tourism Authorities, Convention Bureaux,  and members are sharing best practice and working together to drive change. In the last year the project improved sustainability performance across the region by a superb 11% in the meetings industry category. Strategy improvement has been the key improvement across the region; in just one year Cities with a Sustainable Meeting Strategy increased from 25% to 47%. Over 59% of all venues and hotels across the region are now eco-certified.

We designed this project to foster collaboration, the sharing of best practices and to start to get cities reporting. It does not yet use the GRI Framework, but it uses some indicators and will evolve to use G4 and encourage full reporting across the region.

The project was sponsored by MCI and VisitAarhus. We are expanding the Index to include other regions and cities in 2014. Please contact me should you wish to explore how your destination could be included or wish to sponsor the 2014 research.

You can see and download the Index here

 

Click below to see a summary powerpoint presentation that we delivered at the IMEX tradeshow.

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Protecting Biodiversity Through Sustainable Events in India

Posted on May 16, 2013 by rogsimons

Last year Hyderabad, India was host to the groundbreaking COP11 -Convention on Biological Diversity hosted by the Ministry of the Environment and Forests. Our industrious team in India managed the logistics of more than 11,500 participants and 900 sessions over 11 long days in hand with leading AV provider Dorier Perfectus.

What’s most impressive is not just the sheer scale and complexity of such an important international event in India but what the team managed to achieve in sustainability including a 91% waste diversion rate. We are  pleased to be able to present the legacy and achievements of that event in the our recently released event report:

Sustainable Event Management Activities

The convention aimed to be a leading sustainable event for India, leaving long term positive social and environmental legacies in Andhra Pradesh and concerns were addressed through all phases of event design and execution, including the following activities:

-       Strategic Planning:  The planning team leaders met to identify a strategy for the sustainable performance of the event and created customized targets.

-       Supplier Engagement: Through a two hour educational event and a series of interviews, 50 suppliers were educated about the objectives of the event; key suppliers were questioned about sustainable practices and offered coaching and recommendations for improved results. In particular, the MCI team worked with the Novotel, waste management company and caterer to improve waste management, catering and sustainability measurement processes.

-       Sustainable Procurement: The event management team made a series of conscious decisions in the purchasing of material and services. This includes congress bags,bamboo stage set and exhibitions stands, exhibition USB sticks, printing, catering, communications as well as the selection of logistics teams that reduced transport requirements.

-       Community Impact: Amongst other great initiatives, a truly innovative engagement project was designed with social enterprises and sustainable businesses at the heart.  In  a unique market place within the perimeter of the Novotel Complex 40 local artisans and community groups were represented at The Biodiversity Haat. Stands featured groups selling organic produce, handmade artefacts and those using responsible materials.. Examples of local producers included the “Bodhana Tiruvalla Social Science Society”  who use bee products to fund and operate a Social Rehabilitation Programme; the Uravu  Indigenous Science & Technology Study Centre, a registered, non-profit trust supporting the livelihood of rural woman through end-to-end programmes in bamboo growth, harvest and product manufacturing. Projects like these within the Biodiversity Haat supported a vast number of Indian social development objectives including training in natural resource management, improving literacy, providing employment and women’s rights through to stimulating organic farming and renewable energy sources.

Enjoy a quick run through of the highlights of the event in our video:

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Bearing Responsibility – Events and the Community

Posted on February 26, 2013 by rogsimons

ImageCommunity Projects have been a part and parcel of events for decades – that will never change. What will change is the sophistication of the various projects. Gone are the days when guests happily gather around a solitary tree planting ceremony, participating only through rapturous applause. Increasing awareness of wider sustainability issues and activism are driving bolder approaches to event community project planning and your guests want to get involved and create more of an impact.

 

It’s the usual innovators who are at the forefront of this; Ovation Bear, Ovation Global DMC’s honorary CEO, conducted an informal straw poll of his global offices and identified 5 Innovative stories of sophisticated community integration at Events:

 1. More often than not, the integration of the local community comprises a one-off bolt-on activity designed to tick the CSR box. Conversely, Ovation is increasingly working with clients to be more strategic in approach. This involves looking at how local communities can be deeper integrated into the event planning process. A recent example of this approach is an Ovation Canada project where social enterprise suppliers are being given preference over less socially aware suppliers. With handmade delegate bags and sustainability conscious food suppliers, this conference will have a lower carbon footprint than many comparable.  

 2. Another leading light in the area is “The Connection Crew”, a winner of Deloitte’s 2012 “Social Innovation Pioneers” award. 25% of this London-based crewing & AV company are ex-homeless people who have been trained up as technicians and crew for events.

 3. At a 10,000 pax conference our team supported in Asia, a marketplace was constructed at the conference centre for 40 local artisans and community groups to sell organic produce, handmade artefacts and gifts made from responsible materials on site. Co-ordinated by our ground team, this powerful tool, ensured both the organisers and delegates spend was supporting long term economic prosperity in a developing nation.

 4. All our Ovation offices can offer clients a selection of charities to partner with but our caring team in Barcelona chose one charity to focus their energy on over last year.  Fundación Fátima is home to 32 children aged between 0 and 12 years without families. With Spain facing its biggest economic crisis ever and public funds being slashed to an absolute minimum, the orphanage was seriously struggling. By putting the Foundation at the centre of a engagement strategy, they organised a number of creative fundraising activities, personally took the children out on day trips to the zoo and FC Barcelona and partnered with Ovation client Symantec to support the shelter through their annual conference. After pitching for an event with Supermarket chain Lidl that included a CSR activity, Lidl decided not to run the event but still wanted to help Ovation’s chosen charity and donated Christmas presents to all the children.

5. Ovation’s Strategic Partner in Greece, Kipling Events, recently organised a community event to coincide with a company training academy. Using the same trainers who were in town to train the Ovation staff, Ovation invited 85 volunteers from Greek NGOs, foundations and associations to attend special sessions delivered by the Ovation experts. The results were transformational for those in attendance; by sharing management strategies from a high-growth global business the organisers were able to spark new thinking and energy in a sector really suffering the worst of the economic downturn.

The last example is potentially a game-changing CSR opportunity. Do you have the power to transform cities and countries where you hold events by using the intellectual capital held by those in attendance?

By thinking big, events have an opportunity to generate a stronger legacy in helping communities, supporting economic prosperity and protecting the environment.

Contact Ovation to find out how you can support and activate your corporate values through live events.

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Horsemeat and the events industry

Posted on February 14, 2013 by rogsimons
There is much soul-searching in the UK and now the wider European Union after the discovery of horsemeat in a large number of beef products.  Discovered in both lower quality products and supermarket chains right up to the more costly and reputable options, the story is rapidly evolving across the F&B and retail industries. Although some of our continental cousins regular dine on “steak cheval”, this constitutes a major scandal for the public at large and the EU are scrambling to advise their national members. Read latest developments here  . More than 200 million beef burgers have been withdrawn from sale in the last month in Ireland alone and the crisis threatens to sully some very large brands, notably Findus who’s 100% beef lasagnes products, whether 320g, 360g or 500g all have horsemeat present.

So what has this got to do with the meetings industry ,or for the sake of this article -the “meatings industry”?

Price isn’t everything

The principle lesson is  that price is not everything- those among us in procurement in any sector would be wise to focus on seeking value rather than the lowest price- if you force your suppliers to make unhealthy cuts, evidence illustrates they will have less qualms about making unhealthy and in some cases immoral decisions.

Image

Courtesy of Thinkstock

Know your Suppliers

It seems simple, but many organisations do not know where there are getting their goods from and in this case, even what those goods are. For our business we build deep relationships with our suppliers, in many countries we’ve actually organised what’s called the “MCI Pub” where we invite all our local suppliers to a social event just to get to know them better and build relationships. Senior staff become waiters for the evening and serve the suppliers in an ironic reversal. For more advanced clients, we evaluate the sustainability credentials of all the hotels for their event and produce a ranking on the event website to consider along with price and star rating- such scorecards for the supply chain are increasingly evident across a number of industries.

The Search for Authentic Brands

In dark times such as these, customers are looking for brands they can trust- open, honest transparent and engaging brands. Think of all the authentic brands over the years that have been bought out by the larger corporations; Body Shop by L’Oreal, Innocent Smoothies by Coca Cola and Ben and Jerrys by Unilever just to name a few. People buy from brands they trust and we’ve helped a number of leading brands demonstrate their sustainability principles, really bringing their values alive through live events- the key touch point for your customer and suppliers to engage with the brand. For those among us who say “who cares about CSR?”.  Here’s the evidence- responsible business matters and if you aren’t taking responsibility seriously with your supply chain it might come back to haunt you, lets ask Findus in a few months time.

Local Sourcing

The good news to come out of this crisis is that the local town butcher across Europe will benefit greatly from the failure of companies to take responsibility seriously. When people ask us “how do we green our event?” . We answer simply, when it comes to F&B- FLOSS! Floss is the abbreviation for Fresh, Local, Organic, Sustainable and Seasonal and there’s a growing movement around the world promoting local suppliers to homes and industry- go check them out!

www.eatwellguide.org

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Fueling Success: MCI Community Academy

Posted on January 31, 2013 by Guy Bigwood

In support of our industry colleagues and the people of Greece, MCI decided to locate its annual training meeting in Athens, Greece. Despite the crisis, Greece remains a wonderful location for events and meetings, and as a leading global agency we were pleased to show our support.

In addition to our business commitment, we wanted to find a way to give back to the local community as part of our CSR program. Brainstorming the idea with our friends at Greek NGO Boroume, we researched various community action projects but came to the conclusion that one of the best ways we could help the local charities was to share some of our core business knowledge and expertise. The idea is that by sharing management strategies from a high growth global business we could spark some new thinking and enhanced collaboration in the local non-profit sector.IMG_2607

MCI Community Academy

So after 1 quick month of planning, yesterday we were very proud to have organised the first MCI Community Academy. We had 85 managers (paid and volunteer) from Greek NGOs, foundations and associations. This was the first time they had come together as a community. Our program was entitled FUELING SUCCESS, and it was  focused on four key pillars. I had the pleasure of moderating these sessions, delivered by MCI’s senior and very inspiring management.

  • Leadership: The Power of Full Engagement – Sebastian Tondeur, Chief Executive Officer
  • Building your brand: Suzanne Fellay, Strategic Communication Director
  • Building your team: Managing and motivating talent -    Avinash Chandarana, Group Learning & Development Director
  • From strategy to action: Jurriaen Sleijster Executive Vice President

Presentations:

As a result of the meeting the audience created the possibility of developing a collaborative NGO platform where they can share knowledge and resources.

Thank you to all the volunteers and to the event sponsors: the Athens Intercontinental Hotel, Kipling Events and of course Boroume

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A Good Day for Sustainable Hotels

Posted on January 21, 2013 by rogsimons

We all have good days and bad days, it’s a fact of life- Friday last week, fortunately was a great day, a re-invigorating day that reassured me that Singapore has some superb examples of a solid approach to sustainability in the hotel sector . At the frontline of meeting and events Guy and I work with a lot of venues, suppliers and hotels on their commitment to the environment and society and boy does their sophistication differ a lot- from the very basic to the leaders in our space. Working internationally, we come across hotels in some pockets of the globe that don’t know their armpit from their elbow when it comes to sustainable practice and it can be disheartening when they wheel out their finest sales person to take us round the hotel, highlighting their “green” golf course or talking about corporate HQ’s policies with no practice on the ground.

Integrated Tree

Integrated Tree

An “ECO Hotel” with substance

Fortunately, Friday was not one of those days. I had the pleasure of a site inspection at the Siloso beach resort . This resort, located close to convention facilities on Singapore’s Sentosa island has really demonstrated what can be done if you build and operate with sustainability in mind, but they’ve really gone beyond the everyday and thought about how they can do it radically differently. The most striking example being the integration of trees. Normally at the onset of a hotel development space will be cleared to build a hotel and perhaps if you are lucky, ornamental shrubs re-introduced once construction is over amongst the paving and water features. Not here, the Ng family wanted to integrate nature, build around it and include it within the structure- this means the existing trees stayed and the hotel and villas were built around them. This actually provided a threat to worker safety during  construction due to the common electrical storms in this part of the world- each  tree could be a lightning  conductor so every one was individually earthed with a copper wire to ensure safety first. The villas around the property have the existing trees either encased in glass (if they are fast growing) or included in the structure with rain umbrellas (if slow growers). 1 Villa has an amazing 17 trees within the structure and in most cases, the design and layout of the rooms was totally dictated by the position of trees meaning that no villa is the same. Upon questioning, the Manager of the hotel revealed that construction costs were 30% higher due to responsible sourcing & planning  and although the hotel took 18 months to build, the villas required 30 months.

roofgarden

The hotels impressive Roofgarden

What else left me impressed and excited? The 95 metre swimming pool, who’s shape was also dictated by trees but most interestingly avoids the more common heavily chlorinated type , using salt ionised spring water-I didn’t take a dip to test out the salt levels but there’s always next time. When it comes to food they’ve created a closed loop organic food cycle using 1 million Malaysian blue worms. Equipped with a fabulous roof garden, they grow 100% of their herb requirement for the restaurant and 10% of their vegetable needs but most impressively  everything stays within the system.  Fruit and vegetable wste from the kitchen gets mashed, then molasses and bacteria are added to promote decomposition. The friendly Malaysian blue worms then feast on the decomposed waste and create “worm castings” (which is worm excrement to you and me). These castings go back into the cycle as fertiliser for the plants and hence the nutrients are constantly recycled, again and again.  Likewise, other types of food waste are broken down with a sophisticated mulcher which even has a capacity to break bones.  Apparently a human body could be mulched in 12 hours with no remnants remaining, there’s a crime drama storyline in there somewhere.

Elsewhere the hotel source unwanted wood from property renovations to build furniture using their own on site carpentry workshop and house a sophisticated third generation modular heat exchange system that collects heat dispersed in air conditioning and uses it to heat water.  When you’ve got initiatives like this, towel and sheet re-changing programmes are somewhat less exciting so we’ll leave it there- if you are looking for a visionary eco-hotel with a conscious in Singapore, look no further.

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2012 Sustainability Reporting Trends

Posted on January 9, 2013 by Guy Bigwood

One of the hot trends we stated for 2012 was the growth of sustainability reporting. So were we right in our prediction and did the tide turn?

Well no – not exactly. It may not have gone mainstream but there was definitely a growth in reporting in the event industry and more importantly an improvement in report quality. Hotels have been doing a good job for a few years, but this year saw the launch of the first venue reports. On the event side, we did not see so many event sustainability reports produced. But there were some good ones produced. Here is a list of some of my favourite reports and what I look for in a good report.

What makes a good event sustainability report:

  • Not too long: keep it short and to the pointreport_writing
  • Well designed and creative so that it makes you want to read it and go beyond the front cover. I love the growing integration of video and interactiveness.
  • Honest. Tells the bad things and not just the shiny stories.
  • Focus on material issues. Its so easy to use the GRI framework and start reporting about things that have absolutely no real relevance to your event. Focus on the key points: carbon emissions, waste, procurement policy, community engagement etc
  • Holistic: Sustainability is about people, planet and profit. Good reports should cover these three areas in an integrated fashion and not just the green initiatives.
  • Good graphs and benchmarking. I like to see data and also to see it benchmarked against other similar events, or ideally against the same event.
  • Real stories: I love seeing people’s faces and hearing the stories from the real people implementing sustainability

My top reports realised in 2012 that were not written by us were:

Reports written by us:

We use the GRI EOSS guidelines a lot in our work. They help to provide structure, and while they may at first seem very complicated – you can use as a reference sheet. More info here: However if you really want to know about Sustainability Reporting – why don’t you come to the Global Conference on Sustainability and Reporting that we are helping to organise in May 2013. www.griconference.org

What are your favourite event reports? What are your top tips? Please let us know. It is time more people other than MCI and MeetGreen were producing and publicly sharing event sustainability reports.

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Simple steps that make a difference

Posted on December 10, 2012 by Guy Bigwood

This year I have had the pleasure of working with software giant Symantec, to help them on their journey to organize more responsible and better events. As a recognized leader in corporate responsibility, Symantec decided it was time to look deeper into how they run their Vision users conference, and so kicked of the sustainability initiative at this year’s event in Barcelona. One of the areas where they did a particularly good job was with the Social Responsibility projects. Reflecting on this, I was reminded how simple, yet how powerful the inclusion of a community project can be within an event. Not only can it demonstrate a corporations commitment to sustainability but it can serve to animate a conference plenary, connect delegates with the local community and enhance the entire event experience.

In Barcelona as part of their multilevel sustainable event strategy, Symantec supported the global children’s initiative Plant for the Planet, which aims to raise awareness of and respond to the issue of climate change. Symantec supported the organization of an educational training session held within the Vision conference for 50 children from 3 local schools. The Plant-for-the-Planet Academy is recognized as an official project of the UN-Decade “Education for Sustainable Development”, a concept which conveys sustainable thinking and behaviour to children and adults.

Felix Finkbeiner, the 15 year old founder of Plant for the Planet was the inspirational speaker during the opening keynote session.  Afterward this young superstar was joined by Symantec management to plant a symbolic tree in the grounds of the CCIB venue. In response to his plea, Planet for the Planet received 86 pledges to plant 36851 trees: 14 of these were made by Symantec employees, including a significant contribution from one employee who pledge to plant 14,000 trees. Symantec coorporation pledged to plant 10,000 trees, and I pledge to plant 1000.

Felix’s speech is brilliant. The young guy has helped build a movement that has planet over a billion trees. His goal is to plant a TRILLION. Now that’s what I call vision. Here you can watch his dynamic and inspiration performance, which earned the second highest speaker rating of the conference at 89%.

In addition Symantec donated $5,000 and left over conference materials (bags, pens, water bottles) to the Fundación Fatima foster home in Barcelona. This is one of MCI Barcelona`s projects and it was really satisfying to see that we were able to help them another little bit. With the austerity measures in Spain, these organization are increasing relying on donations to get them through these tough times. With the donation the center can now afford to insulate the area where the babies sleep.

In January Symantec will release the event sustainability report which will explain more about their strategy and progress. Watch this space.

 

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Lessons for Sustainable Destinations & Events from Singapore- Water and Land

Posted on November 20, 2012 by rogsimons

Once a River, now a Reservoir- Courtesy of 50MM Photography

Having lived in Singapore for most of the last 2 months I’ve still much to learn about this fascinating island state but in this relatively short time have already been left impressed by how the government has used sustainability as a catalyst for innovation- providing lessons for any events business.  The conundrum is why has Singapore come on leaps and bounds in some areas of sustainability where other countries are lagging behind?  The answer is fairly simple, resource scarcity is a very real and tangible challenge in Singapore, albeit due to the quirks of international boundaries.  Take water- 50% of Singapore’s water is imported from outside the country so they’ve invested in correcting this imbalance. Water management has had clear support and funding with the result that two thirds of Singapore’s land surface is now a water catchment area with water stored in 17 reservoirs. One of the most impressive is of course, the old Singapore river which used to be tidal. Although instrumental in creating much of the initial fortune of Singapore, shipping here  has long since moved to a larger scale and what was once a muddy and reeking place each day when the tide went out has now been dammed to create Marina Basin, right in the heart of the city. Other great initiatives include NEWater-  wastewater is collected from toilets, sinks and daily use and treated using micro-filtration, reverse-osmosis and UV technology to recycle it into water that’s good enough to drink. This meets 30% of the city’s water needs, a target that will be increased to 50% of future needs by 2060.

Looking at the population of the city, it’s simply boomed over last 25 years, nearly doubling to over five million. Over the same period, Dr. Vivian Balakrishnan, Minister for Environment and Water Resources proudly stated at the recent launch official launch of the new TEEB (The Economics of Ecosystems and Biodiversity) for Business Coalition Headquarters  on the 6th November  that when you arrive by plane- Singapore is visibly 50% green. This has increased from a little more than a third of the city-state’s area to this impressive percentage. Why? Because the Singapore Government has designated it a high priority- and that’s all part of Singapore’s next “green road map,” its 10-year development plan, the country aims to go from being “a garden city” to “a city in a garden.”

Singapore has built it’s success over the years from attracting the best traders, from spices, to opium to the trading of today- stocks, technology and services and Singapore wants to stay at the top of the places people will want to work, play, live, and raise a family. The government intends to increase the country’s National Park space from from about 3,300 hectares today to 4,200 hectares in the next 10-15 years and I’ve had the pleasure of visiting 3 such parks on my free weekends already and witnessing live the success of this project relating to biodiversity. One such example for the “twitchers” out there is the reintroduction of the Oriental pied hornbill — the bird’s population has increased from just a pair 16 years ago to about 160 today and here’s one of that small number photographed 2 weeks ago on a simple Iphone.

Oriental Pied Hornbill In Singapore Park- Photo R.Simons

So what are the valuable lessons from Singapore’s national approach for the events business?

  1. Designate sustainability a priority at the very top of the business or organisation and fund appropriately
  2. Understand your supply chain and focus on resource challenges
  3. Recycle whatever you can (including sewage)
  4. Treat your event attendees or employees like you would yourself, provide them with healthy environments, sustenance and lifestyles
  5. Lastly, but perhaps most importantly don’t be afraid to innovate!

Filed under: Destinations, General Sustainability, Meetings and Events | Tagged: , , , , , , , , , , , | 1 Comment »

Top tips for communicating sustainability

Posted on October 15, 2012 by Guy Bigwood

Much has been written and, it seems, much has been ignored in the area of sustainability communications. While it’s important to share your company’s commitment to Corporate Social Responsibility it’s equally important to know how to state your claims.

Here we share our top ten tips, developed and learned from our work at MCI Sustainability Services helping organisations to communicate about their sustainability programs. This list has been developed and refined over the years through trial, error and input from some clever individuals:)

 

  1. Inspire, don’t guilt. Sustainable development is about engaging and activating a wide audience. The goal is to inspire them with optimism to act innovatively, not guilt them into action.
  2. Tell stories. People connect with real life examples cleverly illustrated. Make your point by highlighting the people and the colourful tale told.
  3. Facts and faces. Data is best explained if it’s linked to a human face. Stories are more credible with data. But be honest, technically correct and state your sources.
  4. Put your claims in context. Vague claims are bad enough but claims without context can get you into trouble. 24 tons of waste recycled annually sounds impressive until it is ‘normalized’ by showing that it represents just 4% of total waste generated.
  5. Have big goals but not too many. Sharing your sustainability goals allows you to quickly communicate the style, substance and ambition of your CSR strategy. Don’t confuse your readers with too many or too complicated objectives. Be ambitious and brave.
  6. Welcome input and support. The key to good sustainability communications is humility. Acknowledge that you are not perfect, listen to your stakeholders and invite others to join you in your pursuit of sustainable practices.
  7. Promote your partners. No business is an island. By showcasing the involvement and support of your suppliers and stakeholders, you’ll earn goodwill and future commitments for support, all while establishing your role as a leader.
  8. Be Cool and sexy. Sustainability is about innovation and better business. Create the trend, stand out and be sexy with your communication.
  9. Exploit the influencers. Certain personalities in your organisation command respect and have a disproportional contact network and influence over your stakeholders. Recruit and use these individuals as your champions of change.
  10. Share your failures. In the world of sustainable business, a company gains credibility by being transparent enough to admit defeats. Build trust among your stakeholders by showing your disappointments and invite their ideas and best practices to help you succeed. Sustainability is a team sport and expert coaching often comes free.

Love to have your comments or thoughts on these 10 tips. Perhaps you agree, disagree or have other suggestions.

Filed under: General Sustainability | Tagged: , , | 1 Comment »

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