Launch of new event reporting guidelines from GRI

Posted on January 24, 2012 by Guy Bigwood

Launch of new event reporting guidelines from GRI

In continuation on our series of posts about reporting, we have a great announcement to make: From today event organizers around the world now have a new tool that can help them to report on economic, environmental and social sustainability issues.

The new guidelines have been developed by Global Reporting Initiative (GRI) and a group of volunteers (including me) from events companies, governments, labour and civil society organizations. Together we have worked together for 2 years to develop the guidance. The public then responded to two Public Comment Periods, before the Working Group took the consultation feedback into account and finalized the Supplement.

Today’s new Event Organizers Sector Supplement (EOSS) will help event organizers to report their sustainability performance in a comparable way. The sustainability reporting guidance, specifically tailored for the events sector, aims to make reporting more relevant for event organizers by defining how to provide qualitative and quantitative information on sustainability issues. In addition to more widely applicable issues such as greenhouse gas emissions and waste, the guidance helps event organizers report on more specific issues including attendee travel, legacy of the event, and initiatives taken at the event to promote sustainability and transparency.

Why report?

It is becoming increasingly important, and is often required, to disclose an organizations impacts (see our post about reporting trends). With trust at an all time low, Stakeholders require more transparency and accountability from corporations, associations and governments. Local communities and event attendees are increasingly interested to know the sustainability strategies behind events and the resulting impacts.

Who is it for?

The Event Organizers Sector Supplement provides reporting guidance that is suitable for all types and sizes of events. The guidance covers the complete project life cycle of an event, from bid to planning, execution and, finally, post-event – including the issue of event legacy. The Supplement can be used to report before or after an event has taken place. So an agency like MCI could use it for its own company report or for one of its events.

What are the benefits?

According to Sebastien Tondeur, our CEO here at MCI and Chairman of Meeting Professionals International (MPI), “transparent reporting is fundamental to organization success and growth.” At MCI we have seen some of the associated benefits include:

  • Brand enhancement and associated economic benefits
  • Financial savings resulting from increased monitoring and evaluation of resource use
  • Increased understanding of potential economic, environmental and social impacts
  • Ability to benchmark and compare data
  • Risk avoidance

Reporting is also about sharing best practices and can enhance learning for event organizers not yet so familiar with sustainability strategy and reporting. This can help to advance innovation and the event experience.

So what exactly is it?

The Event Organizers Sector Supplement is a guidance document that enables event organizers to provide qualitative and quantitative information on their sustainability performance. The Supplement is an amended and expanded version of GRI’s G3.1 Sustainability Reporting Guidelines. It has three sections that provide guidance on:

  • Profile: How to disclose your events or organisations strategy, profile, and governance structures.
  • Management Approach: How an event organiser addresses a given set of sustainability topics in order to provide context for understanding performance in a specific area.
  • Performance Indicators: Specific indicators that elicit comparable information on the economic, environmental, and social performance of the organization and/or event.

Is it very complicated?

Yes and no. Its up to you. Currently GRI recommend that you report based on one of three application levels: A, B, C.

  • For C level: an organizer needs to use report fully on at least 10 Performance Indicators, either core or additional, including at least one from each Indicator Dimension (Economic, Environmental, and Social).
  • For B Level: an organizer needs to report on Profile Disclosures, Management Approach (DMAs), and at least 20 Performance Indicators, including at least one from each Indicator Category (Economic, Environmental, Labor Practices and Decent Work, Human Rights, Society and Product Responsibility).
  • A level is the works: basically you need to report on all aspects and indicators in the guidelines.

Where do I start? Do you have any examples

Michael and I have written over 25 reports for MCI and our clients, here are some recommendations with examples:

  • For Beginners: Look at the guidelines and choose a handful of performance indicators that you think are relevant and useful to disclose. You don’t need to do a full C level to start. The most important thing is to start, and the guidelines will help give you structure, indicators and advice. Here are a couple of examples:

o UN Global Compact Leaders Summit Report

o Shanghai Fashion Week Sustainability Report

  • For organizations who have started to report on their events or organisations, aim at doing a C level report. Consider getting an application level check from GRI.

o MCI 2010 Sustainability Report

o UN COP15 Climate Change Conference

  • For advanced reporters, go for gold: Get it verified and assured.

o London 2012 Olympics Sustainability Report

o 2010 Vancouver Olympics

For more information and to download the guidelines

In a future post we will look at best practice in reporting, verification and share a few tips and tricks…

In the meantime, please share insights and experiences, concerns and questions, related to reporting event impacts.

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Will Sustainability Reporting go Mainstream?

Posted on January 16, 2012 by Guy Bigwood

First of a series of posts about sustainability reporting, we pose the question – “will sustainability reporting go mainstream in the events and meetings sector?”

Up to now, there has been very few organisations who have conducted a sustainability report about their event or about their events organisation. A few valiant agencies such as MeetGreen, Organise This, and MCI have lead the way, supporting a few visionary corporates such as Oracle, Cisco, Google, and even fewer associations such as MPI, EWEA and the AIDS Society. Thankfully the mega international events have been a beacon of activity with the World Cup, London Olympics and Vancouver Olympics amongst others showing the way. But could this be changing? Could we see event sustainability reporting go beyond the niche to a mainstream activity? We believe it will. But the key questions is perhaps not if but “ when we will see a tipping point” and “how can we accelerate this transition”.

The following are a four trends that we foresee to be driving this shift in event reporting:

1. Corporate sustainability reporting goes mainstream

The 2011 KPMG International Survey of Corporate Responsibility Reporting clearly shows how the disclosure of social and environmental strategies and results is coming of age. 95% of the 250 largest companies in the world (G250 companies) now report on their corporate responsibility (CR) activities, and 64% of the N100 (hundred largest companies in each of the 34 largest economies) conduct CR reporting. Since 2008 KPMG calculate an increase in reporting of 14% in the G250 and 11% in the N100. The Global Reporting Initiative has become the defacto standard for reporting: with 80 percent of G250 and 69 percent of N100 companies now aligning to the GRI G3 reporting standards.

In addition governments and stockmarkets around the world are studying and implementing mandatory reporting. In their last report GRI calculate that there are over 142 reporting initiatives in over 30 countries, with mandatory reporting in over 16 countries including South Africa, Spain, Sweden and Denmark. This is set to increase and we expect to see more announcement around the Rio+20 conference. For more info see this good GRI presentation on reporting Trends.

2. Increase in Scope 3 emissions disclosure:

Many companies are already measuring their Scope 1 and Scope 2 greenhouse gas emissions and reporting these through the Carbon Disclosure Project (CDP). These are the emissions from their direct operations and their use of electricity. But over 75% of the greenhouse gas (GHG) emissions caused by most companies’ products and services are not accounted for in Scope 1 and Scope 2. These are included in scope 3 emissions and include the indirect impacts from the value chain including the emissions of business travel and events.

There is a significant trend towards increased scope3 reporting and this is set to continue they offer significant cost reduction and disruptive innovation opportunities. In 2009, 59% of the Global 500 responded who responded to the CDP provided some information on their Scope 3 emissions, while over 87% reported there scope 1 emissions. Last year, an impressive 72% of companies communicated on scope 3 (impressive when it was less than 25% five years ago). One of the reasons for the low reporting levels was the lack of any clear standard or guidelines for disclosure scope 3 emissions. However, this has changed and as of October 2011 a new GHG accounting standards is now available from the GHG Protocol Initiative entitled the Corporate Value Chain (Scope 3) Accounting and Reporting Standard. This standards take a value chain approach to accounting for GHG emissions and allow companies to report Scope 3 emissions on a clearer and more consistent basis through The Greenhouse Gas Protocol: In the next few years we will see a significant increase in what companies will measure, manage, and report beyond their own operations.

Thankfully new sustainability measurement tools in the meetings industry provide guidance and support to simplify the measurement and reporting process. Check out the high end MeetGreen calculator and the mid-range tool provided by MPI – SEMT. Expect corporate sustainability reporting gurus – EQ2 to enter the travel and meetings market with their tool Evolution in 2012.

3. Greater understanding of the value of sustainability reporting

The process of writing and disclosing a corporate sustainability report has many benefits that now are become widely recognised. From the KPMG report, reputational or brand considerations top the list of business benefits (cited by 67 percent of the G250), while ethical considerations came second at 58%, and innovation and learning at 44%. For the sustainable event reporting through our extensive experience, we have seen that the top 3 benefits are

  • Reduced Reputational Risk: Communicate to stakeholders that the organisation is concerned about environmental issues
  • Engagement: Allows an organisation to engage suppliers and staff (and to a lesser degree clients) with their sustainability strategy, sharing best practices and results. This is been our experience at MCI and we have seen a significant improvement in engagement since the beginning of the year when we switched to quarterly reporting.
  • Understanding: Most corporates or associations have no clue about the environmental or social impact of their events. Too few track their economic impacts and ROI. Measuring enables better management of all elements from delegate satisfaction, to safety to waste and community outreach.

4. Launch of event specific sustainability standards

2012 will see the launch and proliferation of three voluntary meeting and events industry standards/frameworks. The ISO 20121 standard for sustainable event management systems ,the APEX/ASTM Environmentally Sustainable Meeting Standards and the Global Reporting Initiative (GRI) Event Organizer Sector Supplement (EOSS). All three easy to say pronounce frameworks, require and recommend measurement, reporting and public disclosure to some degree. In particular the GRI EOSS which we will launch on the 24th January in London, provides tailored guidance on how and what an event organize should report on. This includes economic and governance issues as well as widely applicable issues such as greenhouse gas emissions and waste, attendee travel, legacy of the event, and initiatives taken at the event to promote sustainability and transparency.

Not if but when!

We believe event reporting will become mainstream to some extent. But the key questions are when and to what degree. So far there very few organisations reporting. At MCI we have produced our own annual report for the last 2 years, created over 30 sustainable event reports for our institutional clients, but have never had a corporate client who has asked for this service.

So how do we accelerate this transition to greater industry reporting? What constitutes a good sustainability report? How do we make it simpler and easier? We will leave those points for another post in the near future.

Finally, to quote my boss, Sebastien Tondeur, CEO of MCI and Chairman of Meeting Professionals International (MPI), “transparent reporting is fundamental to organization success and growth”.

As always – any thoughts and comments on this “rather long” post are welcome.

GUY BIGWOOD

MCI Group Sustainability Director

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PCMA: Partners in sustainable event education

Posted on January 10, 2012 by Michael Luehrs

Dateline San Diego, PCMA Convening Leaders conference

The cup runneth over. Not since GMICs Sustainable Events conference has so much high quality, relevant educational content been available to the events professional. The Professional Conference Managers Association (PCMA) has worked hard to feature relevant and timely sessions to help planners understand sustainability as smart business.

Education Needed
Loved and respected educator and expert Sue Tinnish quoted a recent survey which revealed that 4 in 10 planners are unfamiliar with the topic of sustainability. If the industry is to stay viable and if planners and suppliers are to meet business objectives, professional education is going to be the key. PCMA sessions included topics on writing policy (MeetGreen’s Amy Spatrisano), marketing and communication (the aforementioned Sue Tinnish) and engaging stakeholders (Wonderful Copenhagen’s Steen Jakobsen and I), among others all offered example and ‘get started’ tips as well as deeper thinking on more advanced application of sustainable event management.

The strong turnout (4000 attendees) at Convening Leaders has much to do with the quality of the educational content. PCMA, like Green Meeting Industry Council (GMIC), are important partners in the transition to creating a sustainable meetings industry. Smarter, more profitable, more innovative, more effective meetings require different thinking, concrete examples and a sharing of best practices. Industry events like these may represent the best method to improve skills and gain access to education and collaborations.

Partners are more than providers of services. Partners share in our concerns and our successes. They understand out needs and feel compelled to support us. Partners are integral to our success. In providing great, timely, practical educational content, PCMA earns the ‘partner’ title.

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Predictions for sustainable meetings and events, 2012: part 3

Posted on January 3, 2012 by Michael Luehrs

We ring in the New Year by rounding out our predictions list for 2012.  As with our earlier posts (here and here) we explore the trends and practical sustainable business practices which are helping planners and suppliers save money, build community and help the planet.  If we were counting these down New Year’s style, we’ve come to the part where the crowd chants and the ball drops setting off fireworks and big band music (cue celebratory din):  Here we go….

  1. Measurement and Reporting: 2012 will see a defined growth in measurement of event impacts and reporting to stakeholders.  This trend will be a natural extension of the rapid growth in reporting seen in the corporate sector.  At present, 95% of the Global Fortune 250 companies now complete sustainability reports to investors and stakeholders. One reason for the intense interest in reporting can be attributed to organizational effort to build trust with investors and clients.  The economic crisis has compromised the perception of business integrity and transparent reporting of financial returns. Sustainable business practices are an effective way to show that organizations are committed to responsible behavior. For more and more such organizations in 2012, tracking sustainability data will be fundamental to goal setting and trust building.  Top 4 list of things the industry will measure this year:
  • Return on Investment
  • Event related carbon emissions
  • Total waste/recycling/donations
  • Investment in local communitySee this brief, informative presentation on the topic of organizational sustainability reporting  from Ethical Corporations’ Toby Webb
Corporate responsibility reporting 2011 trends

View more presentations from Toby Webb
2-  Supply Chain Management: ‘Greening the supply chain’ has been a focus of many industries but will be a larger issue for the meetings industry in 2012.  Suppliers, such as hotels and conference centers, who attain eco-certifications will be required to conduct a review of the suppliers with whom they work.  Planners seeking compliance with any of the internationally recognized sustainability standards for meetings and events will also be evaluating the ability of their suppliers to support sustainable event outcomes.  The result will be a re-writing of purchasing policies and a shift away from suppliers who lack a proven engagement in sustainable practices.
3.  Education:  The proliferation and release of voluntary industry standards (ISO 20121, Apex Sustainable Meeting Standards and the Global Reporting Initiative Event Organizer Sector Supplement), along with the increased interest in reporting impacts, will increase interest in building planner and supplier skills through education.  Industry associations such as the Green Meeting Industry Council , Professional Conference Managers Association and Meeting Professionals International are, along with private sector sustainability resources, well poised to offer relevant and cost effective sustainability training for the industry.

 

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2012 predictions: Sustainable Meetings and Events, part 2 (of 3)

Posted on January 2, 2012 by Michael Luehrs

On what we will see more of in the coming year

Earlier (this post), our list of predictions for 2012 was introduced. The thinking is informed by many conversations, readings, client requests and a dash of common sense.

  • Technology:  As with all sectors, the meetings and events industry will see a rapid evolution resulting from the increased usage of event-specific smart phone applications.  These apps provide individual delegates personalized, customized mapping to optimize their event experience, saving time and increasing productivity.  Social Media, as a platform for two way communication between even owners and event participants (‘what’s with the air conditioning?’ ‘The Audio Visual is awful’) provide real time opportunity to address any event improvements needed to enhance participant experience.  Social media makes it possible for the event to begin at the time of registration giving real value to sponsors and exhibitors to engage event attendees in constructive dialogue before the official event start date.  2012 will see an industry awakening in the practical use of simple-to-use-yet-powerful social media as a meaningful resource for planners and delegates.
  • Virtual presence: Regional events connected internationally: Ok, so this is a technology thing, too, but the easy availability of ever-improving-and-affordable technologies will create a shift to more events creating ‘hub and spoke’ formats. Not only will this reduce costs (time, travel expense) but can also provide meaningful focus on regional issues.  2012 will see increases in the number of event planners who understand that allowing virtual audiences increases stakeholder engagement in their organizations (rather than, as many worry, compromise attendance).  Regional ‘nodes’ which connect at focused times during their respective events can be highly engaging and offer exciting opportunities to share knowledge while reducing costs and carbon emissions from flights and other transport. The Green Meeting Industry Council webinar (Midori Connolly and Jessica Levin) and Event Camp Vancouver provide recent example not only of evidence of how well this can work but also ‘how to’s’ for integrating such technology for positive effect.
  • Community Actions: Social programs are fundamental to any meeting or event.   The change we will see in 2012 will be in what planners offer as activities.  Rather than invest exclusively in more traditional activities such as theme parties or cocktail mingles, planners will offer more examples of socially responsible actions which give back to community.  Participants in these sessions are moved to enthusiastic expression of these sessions being a highlight of their event experience as they offer highly personal connections not only with the charities supported but also other attendees.  These sessions completely change the networking dynamic so that attendees interact as people with a shared interest and not just representative buyers and sellers.   Also, greater effort will be made to measure social responsibility.  Hours worked, funds raised, meals served, media hits, etc.  Measurement of social responsibility is increasing in importance as organizations work to provide stakeholder groups concrete examples of how they are responsible and worthy of trust.

 

Thoughts on these?  Look for a consolidated list of all 7 predictions later this week!

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Sustainable Events 2012: Bold (and not so bold) predictions

Posted on December 30, 2011 by Michael Luehrs

As 2011 becomes 2012, lists and reviews abound (including this frightful recounting).  In this spirit, and to bring a focus to meetings industry issues, we consider the influence sustainability will have on the organizations that comprise the industry.

This time last year, we created a list of predictions.  While a few examples were perhaps a bit optimistic, we maintain that the list remains viable (it’s just ahead of it’s time!).  Because they are poised to be trends, some appear again in this list for 2012.

A thoughtful review of international business trends (recent relevant random sampling here, here and here) shows clearly that sustainability, and sustainable business practices, are more relevant and, indeed, more important to business than ever before.  Return on Investment (ROI), risk reduction, cost containment, stakeholder engagement and innovative  initiatives to increase revenue streams are terms which are not only near the top of every business leaders ‘to do’ list, but also characterize sustainable business results.

Given the increasing import of sustainable business practices in a difficult and ever more competitive marketplace, it’s appropriate to look more closely at the most influential of sustainability trends which will inform the 2012 landscape of meetings and events internationally.  Identified are 8 total trends.  To ring in the New Year and to make things even more enticing, we’ll portion these out just 2 at a time over the next few days (suspense!).

Trendspotting 2012: sustainability is smart business

  1. Fewer actions, greater results: Rather than struggle to integrate multiple new actions, ideas or processes, planners and suppliers will focus on 2 or 3 specific and measurable tactics which can yield tangible returns or progress.  In 2012, more planners will mature in their approach to sustainable event management and find concrete results by narrowing their focus to improve areas most material to their unique conference or business.   This approach will help underscore the business case for actions taken and inspire additional actions which provide value.
  2. Destination Marketing Organizations as sustainable business hubs.  As a first point of contact for many planners, DMO’s and CVB´swill become increasingly responsive to demand for sustainable suppliers and activity options for events.  Through their connections with regional membership, DMO’s have the opportunity to gather industry leaders around the topic of sustainability and facilitate training to bring mutually beneficial business returns to the region.  (This finding is based, in part, on the projects in which we’ve been proudly involved in with DMO leaders in Gothenburg, Copenhagen and the Costa del Sol.)

Share your thoughts on these and any sustainability related predictions of your own.  Stay tuned for more soon!

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Leadership in CSR: An award for…MCI Berlin!

Posted on December 15, 2011 by Michael Luehrs

As part of a continuing effort to promote best practices in sustainable business and to recognize exceptional efforts and innovations within our offices around the world, MCI developed the Leadership in CSR Award.

Each year, MCI offices vie for the MCI Leadership in CSR trophy (made by hand of recycled glass, of course) presented each year during the annual business meeting.

The award represents not only a great deal of hard work and inspiration from the winning office but also provides a forum to advance still further our commitment to better business and better communities.

To meet minimum criteria, each applicant must provide not only evidence of office participation in monthly measurements of energy use and staff travel, but must also provide information about how they support a culture of sustainability within the office and in support of the local community.

This year, 2011, the MCI Leadership in CSR award panel of judges were faced with the daunting challenge of reviewing the largest number of award submissions to date, each of them meeting the criteria outlined in the award application. After objective and careful review of all the applications, one office stood out as clear winner: MCI Berlin, and the CSR team led by Matthias Kuehne!

We salute all the applicants for the inspiration and positive example they provide and we give a happy round of much deserved applause to Team Berlin.

CSR-2011-berlin_ext

Congratulations!

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A bit about eco labels

Posted on December 14, 2011 by Michael Luehrs

 So many labels, so much confusion

It’s a jungle out there.  There are over 400 labels known worldwide. (For a review of each of these labels, see the Eco Label Index site) 

Many people comment that with so many labels, it’s hard to know what is ‘good’.  Yet, certifications can provide real value to meetings industry professionals seeking to improve business performance.

For Suppliers:   Eco Certifications provide practical guidance for integrating sustainability into their operations in a fundamental way. An investment in a certification system can save money while helping to earn credibility in the marketplace.  Labels should not, though, supplant constructive dialogue between buyers and suppliers.  If  sustainability goals are to be met, an ever increasing amount of collaboration and innovation will be required.

For planners:  Because most eco labels require a sustainability policy and documentation showing performance improvement over time, they provide planners some reassurance that leaders on site are at least somewhat engaged in the supporting of responsible business practices. Planners can reasonably ask for statistics and examples of actions. Certification, in this way, lowers risk for planners.

 

Simple overview, meetings industry labels

Certification Snapshot

Green Globe: Green Globe offers a good balance of environmentally sound practices with a focus on social responsibility criteria.  Event planners gain indication that the certified supplier has good systems in place for a responsible business.  Green Globe has different criteria for different kinds of businesses, including offices. That said, criteria for planner offices are not particularly agressive.  This label is a better indication for the level of leadership engagement in sustainability at hotels and conference venues.

Green Key: Originally designed to help leisure travelers better access environmentally responsible locations and activities, this certification is exclusively focused on ‘green’ aspects of business impacts and engagements.  The requirements of Green Key are such that it represents a good first point of entry for businesses seeking to get started with sustainable practices. While international, Green Key has been localized to only a few regions and is not widely recognized in Asia or Southern Europe.

BS8901 / ISO 20121/14001:  These are internationally recognized management standards that are regarded as being robust and holistic. Critics point out that, because the individual organization set the scope and level of improvement required, a business could technically meet certification with only nominal levels of real improvement.  Still, the requirement of solid, proven processes is a strong indicator of leadership engagement and commitment to sustainability.

Nordic Swan: The most rigorous standard for environmental sustainability, the Nordic Swan does not yet integrate requirement for social responsibility issues such as fair wages, diversity, or labour rights. It is a regional label, localized to Scandinavia and does not currently offer certification options for venues.  It is a strong indicator of good leadership and planners are encouraged to consider this when organizing events in Scandinavia.

EU Flower: Developed with good intentions, and requiring a good commitment to environmental sustainability, the EU Flower label is not widely recognized or understood by most in the meetings and events industry.  It lacks criteria for social responsibility and does not offer criteria for meeting venues.

Brief summary

  • Eco labels are valuable indicators of leadership engagement and well run businesses
  • Eco labels help businesses save money
  • Eco labels don’t replace the need for dialogue between planner and supplier
  • Seek out certified suppliers as a first choice to reduce risk to your business or event

Do you have experience with certification labels you can share?  Would you like to suggest changes to any of the above?  Let us know in the comments section.

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Giving Back: MCI’s Power of Action 2011, Montreux

Posted on December 8, 2011 by Michael Luehrs

Here at MCI, we’ve been actively engaged in creating a community service action for our annual business meeting which this year will bring over 600 MCI staff and business partners to beautiful Montreux, Switzerland. Our approach, now a standard practice called The Power of Action, was first explained here.

How to integrate a social responsibility project in a wealthy community? As we learned with our 2010 event in Istanbul, partner with local leaders to increase the possibility of finding a great NGO. Collaborate with the NGO to understand their needs. Educate, then activate, the participants. Track and communicate learnings and successes.

Check out this sideshow which describes our effort to support Switzerlands Little Dreams Foundation and their No Difference project

View more presentations from Michael Luehrs

May your own end of year efforts to give back to industry or community be well received and a springboard to a prosperous 2012! And please return to provide us your examples/photos/inspiring ideas to share for better events and a better 2012!

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Sustainable Events: Holiday Season Medley

Posted on December 3, 2011 by Michael Luehrs

What better way to close out a busy 2011 than with rousing, inspiring, infectiously enthusiastic, innovative sustainable event initiatives?
We been busy elves of sustainability these last several months and wish to share a few of the events about which we are excited here. As always, we’d very much enjoy hearing about actions and ideas for sustainable events you’d like to share!

We draw attention to the collaboration underway in Denmark. In the lead up to the European Union presidency which will rotate to Denmark in January, 2012, the team that brought you the Copenhagen Sustainable Meetings Protocol comes Sustainable Events Denmark, a nationwide effort to elevate sustainability as a standard practice throughout the Danish meetings industry as a way to showcase Danish leadership, innovation and design.

Andreas Clausen Boor, Head of Logistics for Ministry of Foreign Affairs of Denmark, has been both the spark and, as the client representative, the patron of the initiative. Hear him explain it in his own terms in this great video.

Check out the new industry resource, the Sustainable Events Denmark portal, and share your suggestions, impressions and testimonials: here

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